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These days it's becoming harder and harder to identify, connect, track,
manage and maintain the online movement of prospective and existing customer
for intelligent data management online.
This is because customers today use numerous channels to get to know the
products or services of specific companies they want to use or buy. They
will search sites, read research papers, compare specs and pricing through
tools and refer to influencer posts on all social media platforms before
making a “buy” decision.
But what we need to be able to do is understand, predict and match their
online behaviour. This way we can understand prospective customers, address
them via diverse channels, win them and bind them in the long run.
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Join us in the upcoming SAP CX webinar to see how we can:
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Do omnichannel based personalized
communication via all channels with
potential and existing customers
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Have a professional customer management
capability, and
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Understand how to innovative the online
shopping experience of potential and
existing customers with comprehensive data
management.
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